Privacy Policy

1. Introduction

Mad Dogs LLC ("Mad Dogs," "we," "us," or "our") provides dog walking, pet sitting, drop-in, and overnight pet care services in Northern Colorado, including Windsor, Greeley, Loveland, and Fort Collins. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit maddogsllc.com (the "Site"), book our services, or communicate with us by phone, text message, or email. By using the Site or our services, you agree to the practices described in this policy.

2. Information We Collect

Information you provide to us

• Contact information: your name, phone number, email address, and home address.
• Booking information: service dates, scheduling preferences, home access instructions, and emergency contact details.
• Pet information: your pet's name, breed, age, health conditions, medications, behavioral notes, feeding instructions, and veterinary contact information.
• Payment information: billing details needed to process payment for services.
• Communications: the contents of messages you send us by phone, text, email, or through forms on the Site.

Information collected automatically

When you visit the Site, we may automatically collect standard technical information such as your IP address, browser type, device type, pages viewed, and referring pages, through cookies and similar technologies. This information helps us operate and improve the Site. You can control cookies through your browser settings.

3. How We Use Your Information

• To schedule, provide, and manage pet care services, including meet & greets, walks, drop-ins, and overnight stays
• To send appointment confirmations, reminders, scheduling updates, and visit updates (including photo and text updates)
• To process payments and send invoices or billing reminders
• To respond to inquiries and provide customer support
• To administer our "refur a friend" rewards program
• To send occasional promotional offers, where you have opted in to receive them
• To operate, maintain, and improve the Site and our services
• To comply with legal obligations and protect our rights, our clients, and their pets

5. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers: with vendors who help us operate our business, such as scheduling, payment processing, website hosting, and messaging platforms, and only to the extent necessary for them to perform services on our behalf.
• Veterinary care: with your veterinarian or an emergency veterinary provider if your pet requires care while in our custody.
• Legal requirements: when required by law, legal process, or to protect the rights, property, or safety of Mad Dogs, our clients, or others.
• Business transfers: in connection with a merger, acquisition, or sale of business assets, subject to this Privacy Policy.

For clarity, and as stated above: your mobile phone number and SMS opt-in consent are never shared with third parties or affiliates for their marketing or promotional purposes.

6. Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Records of SMS consent and opt-outs are retained as required to comply with applicable messaging regulations.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

• Access and correction: you may request a copy of the personal information we hold about you or ask us to correct inaccurate information.
• Deletion: you may request that we delete your personal information, subject to legal retention requirements.
• Marketing opt-out: you may opt out of promotional emails by using the unsubscribe link in any email, and out of promotional texts by replying STOP.
• Colorado residents: under the Colorado Privacy Act, you may have additional rights regarding access, correction, deletion, and data portability. To exercise these rights, contact us using the details below.

9. Children's Privacy

The Site and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us: